Return and Refund

Returns and Refunds

Free Size Exchange (available for Italy, EU and UK)

For orders equal to or above €50, a free size exchange service is available, usable once per order.

The exchange is subject to product availability.

You can request:

• size exchange of the same product

• exchange with a different product (any price difference will be charged)

The request must be made within 14 days from delivery.

To start the process:

• access your customer account

• or contact us via email at info@glamood.com including order number and details

Once the returned item is received, the replacement product will be shipped.

Return for refund

You can return one or more items to receive a refund.

The request must be submitted:

• through your customer account

• or via email including order number and items

Once approved, you can choose between two options:

Self-managed return

You can ship the return using your preferred courier to the provided address.

Express Return

Service managed by Glamood.

Italy:

• drop-off at a collection point (locker or partner location)

• cost: €7.80 (deducted from refund)

EU and United Kingdom:

• pickup at your selected address (home or workplace)

• cost: €9.80 (deducted from refund)

Refund

Refunds are issued using the same payment method used for the purchase.

Timing:

• within 5 business days after receiving and verifying the return

Return conditions

To be accepted, returns must meet the following conditions:

• request within 14 days of delivery

• shipment within 14 days from the request

• items unused and in perfect condition

• security tag intact

• all original labels present

• original packaging and accessories included

Non-compliant returns will be rejected.

Non-compliant returns

If returned items show signs of use or do not meet the required conditions:

• the return will be rejected

• the item may be shipped back to the customer

• any shipping costs will be charged to the customer

FAQ

How long do I have to return an item?
Within 14 days from delivery.

Is size exchange free?
Yes, once per order above €50, subject to availability.

When will I receive my refund?
Within 5 business days after return verification.

Who pays for return shipping?
It depends on the selected method: self-managed or Express Return.

Can I return a used item?
No, items must be unused and in perfect condition.

How do I start a return?
From your account area or via email with your order number.