Shipping

Shipping

Order Processing Time

Orders are processed on business days, Monday to Friday.

Preparation typically takes about 1 business day. In most cases, the shipment is handed over to the courier within 24 hours from order receipt.

Delays may occur during peak periods or due to operational checks.

Carriers and Shipping Methods

We work with international couriers to ensure global coverage and reliable delivery times. The available carrier is selected based on destination and shipment weight.

Prices are shown as “starting from” and may vary depending on total weight and destination.

Delivery times are estimates and depend on destination and selected courier.

Italy

• BRT Corriere Espresso

• SDA Corriere Espresso

Starting from: €4.90
Estimated delivery: 1–3 business days

Europe 1

Austria, Belgium, Denmark, France, Germany, Greece, Netherlands, Portugal, Spain, Switzerland

• DPD Economy

• FedEx Express

• UPS Standard

Starting from: €9.80
Estimated delivery: 2–5 business days

Europe 2

Bulgaria, Croatia, Cyprus, Czechia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia

• DHL Express

• UPS Standard

Starting from: €12.90
Estimated delivery: 2–5 business days

United Kingdom

• DHL Express

• FedEx Express

Starting from: £12.90
Estimated delivery: 2–5 business days

United States

• DHL Express

• FedEx Express

• EMS Postal Service

Starting from: $17.90
Estimated delivery: 3–7 business days

Rest of the world

• DHL Courier

• EMS Postal Service

Starting from: €19.80
Estimated delivery: 3–7 business days

Shipment Tracking

Once the order is shipped, an email with the tracking code is sent.

You can track your shipment in real time on the courier’s website or in your customer account area.

Customs and Duties (non-EU shipments)

For shipments outside the EU, any customs duties, import taxes or local charges are borne by the recipient.

These costs are not included in the order total or shipping fees and are determined by local authorities.

Failed Delivery

If delivery fails due to reasons attributable to the recipient, such as:

• incorrect or incomplete address

• repeated absence

• failure to clear customs

the order may be returned to the sender.

Additional costs for reshipment or handling may be charged.

Important Notes

• Product availability is confirmed at the time of shipment

• In case of unavailability, the order may be cancelled with a full refund

• We are not responsible for delays caused by couriers or external events

FAQ

When will my order ship?
Usually within 24 hours on business days.

How can I track my shipment?
You will receive a tracking link by email once shipped. You can also track it in your account area.

Can I change the address after ordering?
Only if the order has not been shipped yet.

Are shipping costs fixed?
No, they vary based on weight and destination.

Is there a limit to order size?
Yes, for logistical reasons there may be limits on total cart size/weight depending on destination and carrier.